Customer Service Coordinator

We’re supporting a global leading training organisation in hiring a Training Bookings & Customer Service Coordinator to join their team in Glasgow.

This is a newly created position, offering the chance to make an impact from day one. Working closely with training centres, you will play a key role in delivering a seamless delegate experience.

What you’ll be doing:

• Managing inbound enquiries, calls and course bookings

• Providing exceptional customer service to delegates and clients

• Maintaining accurate booking records and documentation

• Preparing course folders, certificates and training materials

• Supporting internal teams with day-to-day administration tasks

• Working independently while operating remotely from the wider team

About you:

• Experience in customer service, bookings or administration

• Strong organisational skills and attention to detail

• Confident communicator with a professional telephone manner

• Self-motivated, reliable and able to work autonomously

• Proficient in MS Office and comfortable learning new systems

Benefits:

• Private healthcare

• Pension scheme

• Hybrid working

This is a fantastic opportunity for someone who enjoys variety, ownership and contributing to a positive customer journey.